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Experience Services – Cognizant Moment
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A partner to drive growth

Cognizant Moment’s global network of creative leaders and technology experts accelerates innovation with the intelligent use of big data and the strategic application of emerging technologies like agentic AI.  We deliver the hyperpersonalized, dynamic experiences our clients need for their customers and employees to differentiate, strengthen loyalty and realize significant value at scale.

We shape the moment.

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Thought leadership

ARTICLE

Meet the AI agents defining the new customer experience

From the World Economic Forum blog: Consumers will soon empower agents to make purchase decisions—and businesses need to be ready.

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A call for collaboration

From The Hill: To ensure fair competition for AI-driven commerce, the private sector must take affirmative steps.

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ARTICLE

AI in customer service: navigating the pitfalls

How to steer clear of missteps that can permanently damage customer trust.

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ARTICLE

When AI is the consumer interface, is your brand still in the conversation?

User experience combined with AI is becoming the new consumer interface.

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ARTICLE

Meeting customers where they are: Realising the promise of AI-enabled experience

Technology is revolutionising how brands connect with customers – delivering hyper-personalised experiences that adapt instantly to individual needs.

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ARTICLE

Imperatives for the era of agentic commerce

Agentic commerce will have a profound impact on the retail sector and fundamentally change the way we shop.

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ARTICLE

Beyond algorithms: brand loyalty in the agentic age

As AI reshapes purchasing, ongoing brand loyalty relies on combining data-driven precision with authentic human connection.

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Automotive futures: An exploration of the future of mobility

With latest tech advancements, rapidly changing customer choices and increasing eco-consciousness, the automotive industry is constantly evolving. 

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Gen AI spurs a rethink of necessary workforce skills

Generative AI boosts the importance of critical thinking and meaningful human interaction—demanding a rethink of the workforce skills of the future.

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Solutions

We use intelligent experience orchestration to connect end-to-end experiences, harnessing the power of AI and enabling personalization to delight customers and grow our clients' businesses.

Experience transformation

Innovate design and the latest AI technology to reimagine how brands operate to generate new growth, meaningful differentiation and economic value.

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Design, digital products and platforms

Use human-centric design and agile modern engineering methods to envision and deliver products that win with customers and employees.

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Marketing and content

Shift from legacy manual management to AI and data-driven personalized marketing, all supported by a full suite of creative services.

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Commerce

Integrate and orchestrate with an entire commerce ecosystem to deliver a connected and immersive commerce experience.

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Learning and employee experience

Enable behavior change and skill-based performance to create learner-centric interactive employee experiences.

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Customer service

Increase customer satisfaction with omnichannel customer service solutions that leverage our broad partner ecosystem to support contact centers.

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A global network of experience studios  

Studios bring together people, processes, tools and technologies, which are networked globally to cocreate, ideate, design, build and innovate with clients. From concepting to product we collaborate to create new design systems, optimize existing designs and ensure usability and accessibility.

STUDIO HIGHLIGHT

Amsterdam

Cognizant Moment’s Benelux headquarters in Amsterdam is the home for our teams and a networking hub for clients and partners—to connect, collaborate and accelerate innovation. It is an inspiring facility that supports the hybrid work model in all facets, uniting digital technologies and human intuition.

Cognizant Moment Amsterdam Experience Studio

STUDIO HIGHLIGHT

Chennai

The Cognizant Moment Chennai studio is not just another workspace, but an environment where ideas come to life. The studio is designed to foster collaboration, co-creation and immersive experiences, featuring a variety of specialized areas. It features cutting-edge gen AI tools, accelerators and demos that highlight the transformative power of technology. Explore this dynamic environment to see firsthand how tech-driven solutions are shaping the future.

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STUDIO HIGHLIGHT

London

Cognizant Moment’s London Bishopsgate office is a space to innovate, collaborate, and connect, underpinned by our forward-thinking approach to technology and innovation.  The office is home to our Immersive Experience Room—where innovation meets inspiration. This is the perfect space to create unforgettable moments for clients, colleagues and partners, transforming regular meetings and presentations into the extraordinary.

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Recognition

Cognizant Moment Contact Center wins Genesys Industry Trailblazer Partner of the Year Award 2024

For over a decade, Cognizant has collaborated with Genesys to facilitate transformations for over 75 clients. This accolade underlines this collaboration and our pivotal initiatives, including Genesys+ServiceNow Unified Experience and Genesys+Salesforce CX Cloud, which are driving significant success for our customers.

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Cognizant named Leader in IDC MarketScape Adobe Experience Cloud Professional Services report

The IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024–2025 Vendor Assessment research recognized Cognizant, a worldwide services provider with a broad and deep portfolio of offerings, for three key strengths—value for money, pragmatic creativity and willingness to challenge clients.

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Cognizant named Leader in Marketing Services PEAK Matrix® 2024

Everest Group has named Cognizant a marketing services leader for the fourth consecutive year. With our unique vertical go-to-market strategy, proprietary gen AI content creation engine, and widespread delivery network, we’re helping clients run insight-driven campaigns at scale.

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2024 Everest Group PEAK Matrix Leader award
Cognizant named a CX Market Leader by HFS

The HFS Horizons Report for Customer Experience Service Providers 2024 recognizes Cognizant’s industry-focused and tech-enabled approach to CX transformation.

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2024 HFS Customer Experience Horizon 3 Market Leader award
Smart Engagement SCALE Award winner

Smart Communications recognized Cognizant’s skills, technology and approaches that deliver exceptional customer experiences and maximize business outcomes for our shared clients.

Smart Engagement SCALE Award winner

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Take the first step

From designing the journey to developing key touchpoints and personalizing customer engagements, Cognizant Moment can help.

Ready to take the next step? Fill out the form below and we’ll reach out.